We are on the brink of a customer service revolution. The traditional way of customer service, in which businesses provide support through channels like phone

Conversational product discovery is a process of learning about what a customer wants or needs through communication. This method can be used to increase conversion

In the age of eCommerce, retailers are turning to software that helps in enhancing customer service strategies. By automating tasks and processes, they can provide

In today’s business world, retailers are looking for every advantage they can get to improve their supply chain management. One area that is often overlooked

In the past, retailers who wanted to improve their customer engagement strategies had to rely on paper surveys and customer focus groups. This process was

Have you ever wondered how important customer retention and repeat purchases are for your business? If you’re not sure, consider this: according to a recent

If you’re an online retailer, then you know that shopping cart abandonment is a big problem. In fact, it’s estimated that over $4 trillion worth

Generative Artificial Intelligence (AI) is rapidly emerging as one of the most powerful tools for businesses to create new products and services, optimize processes, and

In today’s hyper-competitive retail landscape, online retailers are looking for any edge they can get to boost sales and remain competitive. Enter generative AI –

Want to learn how a cutting-edge artificial intelligence (AI) solution can help increase conversion rates and profits? Check out this case study on a leading

Generative AI is revolutionizing the way brands approach customer loyalty. In the past, customer loyalty was based on a transactional relationship – customers were loyal

In today’s fast-paced and competitive market, building strong customer relationships is essential for businesses to succeed. One key way to build loyalty and create lasting